Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client.
Investor grievance redressal process at Greenedge Capital Advisors Pvt Ltd is as follows:
- Clients can seek clarification of their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to advisory@greenedgecapital.
in. Alternatively, the Investor may call on +919619147498. - A letter may also be written with their query/complaint and posted at the below mentioned address:
Greenedge Capital Advisors Private Limited
301, Samarth House, 167, Yoga Niketan Road,
Near Ayappa Temple, Goregaon (W),
Mumbai – 400090 - Clients can write to the at gajanan@greenedgecapital.
com, if the Investor does not receive a response within 10 business days of writing. The client can expect a reply within 10 business days of approaching the Investment Advisor. - In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed through the SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/
store/apps/details?id=com. ionicframework.sebi236330